Refund policy
Refund Policy – Vyrentix
At Vyrentix, we strive to ensure every customer is satisfied with their purchase. As our products are fulfilled directly from our suppliers, we do not accept returns.
If an issue arises with your order, we will review your request on a case-by-case basis. Depending on the nature and severity of the issue, a full refund, partial refund, replacement, or other resolution may be offered at our sole discretion.
Refund Request Window
All refund requests must be submitted within 14 days from the date your order is marked as delivered by the shipping carrier.
Requests submitted after this period may not be eligible for review.
Eligibility
To allow us to properly assess your claim, please provide:
- Your order number or proof of purchase.
- A description of the issue.
- Clear photos or videos showing any damage, defect, or concern if requested.
Failure to provide sufficient information may result in the claim being denied.
How Claims Are Evaluated
Every refund request is reviewed individually. Depending on the circumstances, Vyrentix may offer:
- A full refund
- A partial refund
- A replacement product
- Another appropriate resolution
The resolution provided will depend on the specific circumstances of each claim and will be determined at Vyrentix's sole discretion.
Situations We May Consider
Examples of issues that may qualify for review include:
- The item arrived damaged.
- The item arrived defective.
- You received the incorrect item.
- Another verified issue affecting the intended use of the product.
Situations Generally Not Eligible
Refunds or compensation are generally not provided for:
- Change of mind.
- Buyer's remorse.
- Personal preference.
- Ordering the incorrect size, color, or variant.
- Minor cosmetic variations consistent with the product description.
- Incorrect shipping information provided by the customer.
- Requests submitted more than 14 days after delivery.
Returns
Vyrentix does not accept returns.
If a refund or replacement is approved, you will generally not be required to return the product unless specifically requested by us.
Shipping Protection
Shipping protection covers eligible orders that are lost, stolen, or damaged during transit.
If your order is successfully delivered without transit-related issues, the shipping protection fee itself is non-refundable.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Final Sale Items
Items specifically marked as Final Sale at the time of purchase are not eligible for refunds unless required by applicable law.
Gift cards are non-refundable.
Refused or Unclaimed Packages
If a package is refused or remains unclaimed and is returned to the sender, any original shipping costs and return shipping charges incurred may be deducted from any approved refund.
European Union Customers
For orders shipped to countries within the European Union, customers may have statutory cancellation rights under applicable consumer protection laws. Where required by law, those rights will apply.
Contact Us
To request a review of your order, please contact us at:
Please include:
- Your order number
- A description of the issue
- Any relevant photos or videos